Shipping Policy
Last updated: May 2, 2026
We understand that timely and reliable shipping is important for a smooth shopping experience. Here’s what you need to know about our shipping policy for orders placed on trynurturee.com.
Processing Time
Orders are generally processed within 1–3 business days from the purchase date, excluding weekends and U.S. holidays. During peak seasons, product launches, promotional events, or periods of high order volume, processing times may vary.
Once your order has been processed and handed over to our fulfillment partner or shipping carrier, we may not be able to cancel or modify it.
Shipping Methods
We may offer different shipping options depending on your location and the items in your order, including standard and, where available, express shipping.
Shipping options shown at checkout may vary depending on the destination country, carrier availability, warehouse location, and product availability.
Shipping Rates
Shipping rates are determined by the weight, dimensions, destination, and selected shipping service for your order. Any promotional shipping offers, such as free shipping, will be shown at checkout when applicable.
Delivery Time
Delivery times vary based on the shipping method, destination, carrier, customs processing, and other factors outside our control. Unforeseen circumstances such as weather conditions, customs clearance, carrier delays, incorrect addresses, holidays, or local delivery disruptions may impact delivery timelines.
The shipping times listed below are estimates only and are not guaranteed delivery dates.
Change of Address
If you need to update the shipping address for an order you have already placed, please contact us as soon as possible at support@trynurturee.com.
We will do our best to accommodate your request, but we cannot guarantee address changes once your order has been processed, packed, shipped, or handed over to a fulfillment partner or carrier.
Shipping Time by Country/Region
United States
Standard Shipping Time: 6–12 business days
Express Shipping: 5–10 business days
United Arab Emirates
Standard Shipping Time: 6–12 business days
Express Shipping: 5–10 business days
United Kingdom
Standard Shipping Time: 6–12 business days
Express Shipping: 5–10 business days
Canada
Standard Shipping Time: 6–12 business days
Express Shipping: 5–10 business days
Australia
Standard Shipping Time: 6–12 business days
Express Shipping: 5–10 business days
New Zealand
Standard Shipping Time: 6–12 business days
Express Shipping: 5–10 business days
European Union
Standard Shipping Time: 6–12 business days
Express Shipping: 5–10 business days
Netherlands
Standard Shipping Time: 6–12 business days
Express Shipping: 5–10 business days
Belgium
Standard Shipping Time: 6–12 business days
Express Shipping: 5–10 business days
France
Standard Shipping Time: 6–12 business days
Express Shipping: 5–10 business days
Germany
Standard Shipping Time: 6–12 business days
Express Shipping: 5–10 business days
Austria
Standard Shipping Time: 6–12 business days
Express Shipping: 5–10 business days
Luxembourg
Standard Shipping Time: 6–12 business days
Express Shipping: 5–10 business days
Rest of the World
Standard Shipping Time: 12–16 business days
Express Shipping: 8–12 business days
Order Tracking
Once your order ships, you will receive a confirmation email with a tracking link. Tracking updates are provided by the carrier and may require 24–48 hours to appear after the label has been created.
If your tracking has not updated immediately, this does not necessarily mean your order has not shipped. Carrier scans may be delayed, especially during busy periods or international transit.
International Duties and Taxes
International orders may be subject to import duties, taxes, customs fees, brokerage fees, or other charges imposed by the destination country. These charges are the customer’s responsibility unless stated otherwise at checkout.
Customs processing can extend delivery timelines, and Nurturee is not responsible for delays caused by customs authorities, import inspections, or unpaid duties and taxes.
Incorrect or Incomplete Addresses
Please make sure your shipping address is complete and accurate before placing your order. We are not responsible for orders delayed, returned, lost, or undeliverable due to an incorrect or incomplete address provided at checkout.
If an order is returned to us because of an incorrect or incomplete address, failed delivery attempt, refusal of delivery, or failure to collect the package, additional shipping fees may apply to reship the order.
Lost, Delayed, or Marked Delivered Packages
If your package appears delayed, lost, or marked as delivered but you have not received it, please contact the shipping carrier first using your tracking number. Carriers may have additional delivery details that are not visible in the tracking link.
You may also contact us at support@trynurturee.com with your order number and tracking number, and we will do our best to assist you.
Questions
If you have any questions about shipping, please contact our support team:
Nurturee
Operated by Kanopy Group LLC
1704 Llano St, Office B 3015
Santa Fe, New Mexico, 87505, United States
Phone: +1 (505) 718-1872 (Mon–Fri, 9am–5pm MST)
Email: support@trynurturee.com